The Grand Hotel Birmingham appoints new deputy GM | Article


The Grand Hotel Birmingham has declared the appointment of its new deputy normal manager, Charlotte Horler.

Horler joins The Grand Hotel Birmingham immediately after a three-yr stint as deputy GM at New Hall Lodge and Spa. She has in excess of 15 years’ encounter in the hospitality sector and has served in numerous senior administration roles.

Her vocation in hospitality commenced at the age of 15 at Walton Hall and Walton Lodge. Pursuing a stint in the kitchen, Hoerler realised she belonged Entrance of Property. She then progressed to Food and Beverage supervisor, Entrance Office environment receptionist and Front of Home supervisor, in advance of a job at Billesley Manor as operations supervisor.

She then moved to London as she was appointed as Entrance of Dwelling supervisor at The Montague on the Gardens Lodge in Bloomsbury.

From 2018, Hoerler served as deputy GM at New Hall Resort and Spa where she was straight accountable for hotel operations with a particular concentration on Entrance of Property and Foodstuff and Beverage, taking care of 78 staff members across teams.

Housed in one particular of Birmingham’s “most iconic buildings” on Colmore Row, The Grand Hotel Birmingham is a Grade II-detailed developing. The hotel re-opened its doorways right after 19 several years, revealing its £50m restoration and refurbishment, to the public in May 2021.

The lodge features 185 rooms and suites, Madeleine, the hotel’s cocktail bar where by Afternoon Tea is served, and Isaac’s, the New York-influenced brasserie-type cafe.

Horler explained: “I’m really honoured to be part of The Grand Resort Birmingham. To be working at this kind of an legendary lodge with a talented staff in the course of an vital calendar year is a career highlight.

“Our intention is to be Birmingham’s favourite lodge and I’m extremely fired up to direct the team operationally to cement this even though making sure we continue to deliver excellent ordeals and produce special memories for our attendees.”

Peter Kienast, GM at The Grand Resort Birmingham, mentioned: “We’re thrilled to welcome Charlotte to The Grand Resort Birmingham staff. She brings a prosperity of practical experience to the purpose as perfectly as tangible enthusiasm for purchaser service.

“I’m very pleased to contact her my deputy GM as we head into a seriously critical year for the resort, and the metropolis, as we get ready to welcome the Commonwealth Games.”

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